For all orders under $25, we have a shipping flat rate of $3.99. Free shipping will be available for all orders over $25. If applicable, please select the ‘free shipping’ option at your checkout. Every order is shipped the next business day.
However, for items that are out-of-stock, it may take 3 to 5 business days for us to ship out your packages. We will contact you if this happens, along with additional information regarding the status of your order.
A list of shipping carriers GMP Vitas uses include:
Most items are shipped through USPS Mail, but may also be shipped through UPS or FedEx Ground depending on the ordered quantity. All orders are shipped within the United States and Puerto Rico only. We do not ship internationally to other countries.
If there is no one present to receive the delivered package, it will still be left at the indicated shipping address provided. Unless it is a direct result of our own mistake, GMP Vitas is not responsible for delivered packages.
For any issues regarding your packages, please contact the shipping carrier for further information.
If you would like a signature confirmation upon delivery, please leave us a note on your order, contact us through our customer support or e-mail us at CustomerSupport@gmpvitas.com.
You may return most new, unopened items within 30 days of the delivery date for a full refund. There are 2 return shipping options:
- You may request a return shipping label from us by e-mail (CustomerSupport@gmpvitas.com) and we will send you the return shipping label once your request has been processed. The cost of the return shipping label will be deducted from your total refund amount. This means that your refund will be issued back to your original form of payment, minus the cost of the return shipping label. Return label costs vary from state to state, so please contact GMP Vitas Customer Support for additional information. For most supplement products, we charges a flat return shipping & handling fee for $7.99; for bird nest products, we charges a flat return shipping & handling fee for $12.99; for large packages, please contact the customer service for the fee, we reserve the right to make changes for it..
- You may ship the items by yourself. Once we have received your items and deemed it in good condition, your full refund will be issued to your original form of payment.
For any and all items that are a result of our mistake (Incorrect item, defective item, etc.), we will pay your return shipping label cost.
For all returned items, please send it to the return address provided below:
Customer Service Dept.
376 Lemon Creek Dr Ste F
Walnut, CA 91789
Please be aware that your refund may take up to 4 weeks to process, which includes transit time of the returning items, processing your return once received and for your bank to process our refund request. However, in many cases you will receive a refund more quickly.
If you need to return any or all items, simply login to your account, view your “Complete orders” link under the “My Account” menu and click the “Return Item(s) button”. We will notify you right away once we have received your return request.
International Orders Instruction
1. GMP Vitas is pleased to provide an enhanced International shopping Option for our customers through cooperate shipping company.*
2. The international shipping cost will be a flat rate $8.99. No additional fees charged at time of delivery.
3. Address must be filled in by your native languages.
4. Arrival time may vary based on distance and border clearance time. Average arrival time is 7-12 business days.
5. If there is any questions in related to your orders, please feel free to email us at email@example.com
6. There is No returns or refunds for international orders. International Customers take all risk and liability after placing orders.
* For China Customers, due to custom requirement, each order may not exceed $300 per order.